LISTENING

To properly use our site you will need to have the latest flash player installed. If you have problems listening to our streams Please go to http://www.adobe.com/products/flashplayer/ choose the Get adobe Flash player option.  Please install the up to date flash player. For your machines operating system.

How do I listen to the MP3 streams?
Ad supported mp3 streams are available as presets on the iTunes player, via www.shoutcast.com, Winamp and via some of our partners. Subscribing members are able to listen to commercial free mp3 streams on any device they choose. Click here to subscribe.

How do I listen with my cell phone?
Go to www.radioio.com/pages/io2go for more details

How do I listen to radioio on a BlackBerry?
Our streams will soon be available for listening on your BlackBerry. Check back soon for details.

FlyCast for BlackBerry works on BlackBerry Bold phones with OS version 4.6, on BlackBerry Curve phones with OS 4.5(Sprint, Verizon and other CDMA networks) and OS 4.3 (AT&T, T-Mobile and other 3G networks) and BlackBerry Storm phones with OS 4.7.

If you need to upgrade your phone's OS, please do so before installing and using the FlyCast application. To install FlyCast on your BlackBerry, navigate to this page on your BlackBerry and click on this link: Download FlyCast to my BlackBerry When the installation dialog comes up, click "Set Application Permissions" and then click "Download".

On the configuration screen, change the "Connections" and "Interactions" settings from "Custom" to "Allow". Press "Back" and then "Save" The application will download and install.

If you have a Bold - Run "FlyCast" from the Downloads folder. If you have a Curve - Run "FlyCast" from the general "Ribbon" FlyCast has set up a support site for iPhone and BlackBerry users.

Please visit forums.flycast.fm for tips on getting the most from FlyCast on your BlackBerry.

How do I use the Logitech Family of products with my radioio subscription?
There are a couple of things that you need to make sure of to set up our service to be used with the Logitech family of products.

1) Please make sure that you have updated the firmware on your squeeze box.

2) That you have the most up to date version of Squeeze Center. You have the option of using the most up to date production version of Squeeze Center software or you can check in the beta section for the most up-to-date version.

3) Please make sure that your login name and password are on file with the Logitech Squeeze Network. Please go to this address: "http://www.squeezenetwork.com/user/login On this page you need to create an account with Logitech. (This is a separate account that the one that you have with us. Once you have created your account with Logitech please navigate to this page. In the accounts section of the site:

http://www.squeezenetwork.com/user/account/radioio
On this page you need to set your login name and password for your radioio account.

There are a few steps that you may need to do if you have not set up your squeeze box with the network.

---Step 1: Connect your player to Squeeze Network.
If you are connected to squeeze center, browse to Home > SqueezeNetwork to connect. The first time you connect, your player will prompt you to choose a language and time zone.

---Step 2: Get your PIN.
Your Player Identification Number allows you to link your player with your SqueezeNetwork account. When your player first connects to the SqueezeNetwork, you will be provided with a PIN. To view your PIN again, go to Settings -> Player PIN with your remote.

---Step 3: Enter your PIN in the box to the right.
Enter the PIN displayed on your player and choose a name for your player, such as Living Room, and click Add Player.

Once you have your players set up you should be able to access our Commercial free streams from either the player or though the Squeeze Center control panel.

If you have Favorites set from before you purchased your SoundPass please clear them and reset them.
Please remember that when you want to connect to our commercial free streams that you will need to use the internet radio menu on your squeeze box, then go to the radioio menu then you will be able to choose the stream that you want to listen to.

TROUBLESHOOTING

Do I need to have cookies enabled?
Yes, radioio.com requires cookies to be enabled in order to take advantage of all site features.

How do I enable cookies in my browser?
--Internet Explorer 6.0 or higher
To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options". Click on the "Privacy" tab. Lower the slider to the bottom to "Accept All Cookies".

--Internet Explorer (5.0, 5.5):
To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options" Hit the "Security" tab and go to "Custom Level". Scroll down to "Cookies" and make sure that both cookies settings are enabled. Hit "OK" then "Apply". This will turn your Internet Explorer Cookies on.

--Netscape Navigator (4.7x):
To enable the cookies on Netscape Navigator 4.7x open an instance of the browser. Go to "Edit" then "Preferences". There click on "Advanced", make sure that "Accept All Cookies" is checked and hit "OK". This will turn your Netscape Navigator 4.7x Cookies on.

CONTACTING radioio

How do I contact customer care for help?
There are several ways that you can use to contact Customer Care at radioio.com.
1) Go to our contact page and choose "Customer Care" from the drop down menu and send us an email.
2) You can reach us at 1-800 884 8634 X 718
Please leave a voice mail message with a contact number and I will get back to you.

How do I contact the stream hosts?
You can go to our "Contact Us" page. Use the pulldown to find the streamhost you are looking for and send them an email.

How do I get music played?
Simple! If you are an artist that would like to have your music considered for airplay, just ask the channel music director where to send media. Each music director handles review, consideration and addition of new artists. If you know of a great artist/band that would be a fit for one or more of your favorite radioio channels, simply submit a playlist suggestion to that channel. Include a URL to the artist if you can to make it easier for the dj's to contact them.

How can I advertise on your streams?
Go to our "Advertise with us" page to get in touch with our sales department.

KNOWN ISSUES

Pop up blockers and radioio?
Some pop-up blockers can be described as “overzealous” and may keep the radioio player from launching. Choose “Allow Popups on this site” to use the radioio player. radioio does not employ pop up advertising.

Why do I see buffering?
The buffer in a streaming audio player temporarily stores the last few seconds of your station’s playback. In the event that your network connection slows down or is momentarily disrupted, the station you’re listening to will play back from the buffer until the connection is restored. If the buffer runs out, the audio will begin to skip or possibly drop off completely.This is similar to a buffer on a portable CD player, which prevents your portable CD player from skipping as you jog.

Why does the music skip?
On occasion, some listeners may notice that the audio for the station they listen to skips, pauses or buffers. This is generally caused by bandwidth problems -- where somewhere along the way the audio cannot be successfully transmitted through a connection.

I have a firewall - how do I listen?
radioio streams on ports between 8000 and 9000. We recommend consulting the documentation that came with your firewall and opening that range to listen to radioio and other streaming channels.

Why can’t I get my password info?
When you use the 'forgot login info' link the system does a password reset and then sends your account information out via formatted email. some email spam filter systems such as aol and yahoo etc, see this as spam as it's formatted and contains keywords like 'password'. As such, they delete it before you receive it. If you have requested your user information via the automated system on radioio and it never arrived, please contact customer care. They will be able to either forward the information to you or reset your password as desired. We recommend adding radioio.com to your "allowed" senders list in your service email filters. your internet / email provider should be able to tell you how to do this.

You must be writing from the account listed in your radioio account as a security measure. If this information has changed, you will need to provide additional information before customer care will be able to help.

GENERAL INFO

Business use of streams
Companies or persons wishing to use the radioio channel streams in their place of business need to purchase a license from each of the performing rights societies (bmi, ascap and sesac) in order to play the radioio music in this way. Licensing requirements may vary by organization and use intent. Commercial use has nothing to do with radioio's compliance with bmi/ascap and sesac. Paying the radioio subscription is in no way the indirect payment of royalties. We strongly suggest that businesses seek competent legal advice on how to register with the above agencies.

radioio.com has a partner business that is set up for use in commercial business applications. Please visit our background music service web site, io4business.com for more info.

Will you sell or give away my information?
No. See our Privacy Policy.