1 How do I listen to the MP3 streams?
2 Do I need to have cookies enabled ?
3 How do I submit a trouble ticket ?
4 How do I contact the stream hosts ?
5 Pop up blockers and Radioio ?
6 How do I see what is playing in WMP ?
7 How do I subscribe ?
8 How do I cancel ?
9 How do I listen with players other than the RadioIO player ?
10 How do I enable cookies in my browser ?
11 Why do I see buffering ?
12 Why does the music skip ?
13 How do I get music played ?
14 Do I need to be registered to listen ?
15 Why should I register ?
16 Will you sell or give away my information ?
17 How do I change my password ?
18 Can I change my user name ?
19 I have a firewall how do I listen ?
20 My sound is distorted how do I fix it ?
21 How do I set my file types ?
22 Do you allow downloading of songs ?
23 How do I listen with my cell phone ?
24 Is radioio available on xm or Sirius ?
25 How do the artists you play get paid ?
26 How can I advertise on your streams ?
27 Business use of streams ?
28 Why Can’t I get my password info ?
29 How do I play WMV files on a Mac ?
30 How do I contact customer care for help?
1 How do I listen to the MP3 streams?.
Ad supported mp3 streams are available as presets the iTunes player, via www.shoutcast.com,Winamp and via some of our partners. click for list. SoundPass members are able to listen to commercial free mp3 streams on any device they choose. Click Here to sign up.
2 Do I need to have cookies enabled?
Yes, RadioIO.com requires cookies to be enabled in order to take advantage of all site features.
3 How do I submit a trouble ticket. To submit a trouble ticket please click on our contact us link on the main page and send your problem to the proper dept.
4 How do I contact the stream hosts?
You can contact the stream hosts on their respective channel homepages. Use the navigation bar to the left of this page to access each channel.
5 Pop up blockers and Radioio?
Some pop-up blockers can be described as “overzealous” and may keep the RadioIO player from launching. Choose “Allow Popups on this site” to use the RadioIO player. RadioIO does not employ pop up advertising.
6 How do I see what is playing in WMP?
Listen to the RadioIO player on the site to see what is playing in real time. Alternately, click the “What’s On IO” link to see what’s playing at any given time.
7 How do I subscribe?
You need to register for a RadioIO account, then Click Here to register.
8 How do I cancel?
Click The “My Account” tab at the top right of the screen. There is a “Subscriptions” tab on your user screen. If you have a Soundpass subscription, you’ll be able to cancel it from there
9 How do I listen with players other than the RadioIO player?
Soundpass Subscribers are able to listen with the players of their choosing including Winamp, Real Player, and Windows Media player to name a few. Click Here to sign up.
10 How do I enable cookies in my browser?
Internet Explorer 6.0 or higher
To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options". Click on the "Privacy" tab. Lower the slider to the bottom to "Accept All Cookies".
Internet Explorer (5.0, 5.5):
To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options" Hit the "Security" tab and go to "Custom Level". Scroll down to "Cookies" and make sure that both cookies settings are enabled. Hit "OK" then "Apply". This will turn your Internet Explorer Cookies on.
Netscape Navigator (4.7x):
To enable the cookies on Netscape Navigator 4.7x open an instance of the browser. Go to "Edit" then "Preferences". There click on "Advanced", make sure that "Accept All Cookies" is checked and hit "OK". This will turn your Netscape Navigator 4.7x Cookies on.
11 Why do I see buffering?
The buffer in a streaming audio player temporarily stores the last few seconds of your station’s playback. In the event that your network connection slows down or is momentarily disrupted, the station you’re listening to will play back from the buffer until the connection is restored. If the buffer runs out, the audio will begin to skip or possibly drop off completely. This is similar to a buffer on a CD discman, which prevents your portable CD player from skipping as you jog
12 Why does the music skip?
On occasion, some listeners may notice that the audio for the station they listen to skips, pauses or buffers. This is generally caused by bandwidth problems -- where somewhere along the way the audio cannot be successfully transmitted through a connection.
Make sure your modem connection is the same or higher than the bitrate. (You cannot listen to a 56K bitrate stream with a 28.8K modem.)
Most MP3 players have audio-buffers that can be adjusted. For Winamp, Control-P will display Preferences. Select Plug-ins/Input, then select the Nullsoft MPEG audio decoder plug-in. Click on Configure. Select the Streaming tab of the window, and increase the Streaming Buffer sliders. Click OK, click Close.
The stuttering could be a problem with the connection between your ISP and our servers. Advanced users can traceroute programs to test the Internet connection:
- PC: Visual Route - Mac: IPNetMonitor
If packet loss is occurring, send a copy of the output
. If the problem is anywhere else, contact your ISP for assistance.
13 How do I get music played?
simple! if you are an artist that would like to be considered for play, just ask the channel music director where to send media. each music director handles review, consideration and addition of new artists. if you know of a great artist/band that would be a fit for one or more of your favorite radioio channels, simply submit a playlist suggestion to that channel. include a url to the artist if you can to make it easier for the dj's to contact them. that easy!
14 Do I need to be registered to listen?
No, but to take full advantage of radioIO.com it is recommended.
15 Why should I register?
Registration allows full participation in the radioIO community. Initially it allows us to better answer your questions and support you. We are planning many exciting contests and features in the very near future
16 Will you sell or give away my information?
No. See our Privacy Policy.
17 How do I change my password?
Click the “My Account” link in the upper right, then hit “edit” to make changes.
18 Can I change my user name?
It is not possible for a radioio.com user to change their username.
19 I have a firewall how do I listen?
RadioIO streams on ports between 8000 and 9000. We recommend consulting the documentation that came with your firewall and opening that range to listen to RadioIO and other streaming channels.
20 My sound is distorted how do I fix it?
I'll bet you're using Winamp, and you have one or more of the EQ sliders turned up fairly high. Am I right? Try turning the EQ off. The problem will most likely disappear. If you really need radical EQ settings, turn down the 'Preamp' slider (next to the EQ) to compensate. If you have EQ-related distortion in other players that lack a 'Preamp' control, try turning the sliders for the frequency bands that you don't want emphasized down instead of turning up the ones you do want more of. It accomplishes the same thing.
21 How do I set my file types?
How to change file associations
You may want to change the association of a file name extension from one program to another. For example, you may prefer to open text files (.txt) in your favorite word processor so that you can format the text. By default, text files are associated with Microsoft Notepad. By default, file name extensions for known file types are hidden.
To See All File Extensions
1. On the Tools menu in My Computer or Windows Explorer, click Folder Options.
2. Click the View tab.
3. Clear the Hide extensions for known file types check box.
To change file associations
1. Right-click a file with the extension whose association you want to change, and then click Open With.
2. In the Open With dialog box, click the program where you want the file to open, or click Browse to locate the program that you want.
3. Select the Always use the selected program to open this kind of file check box.
22 Do you allow downloading of songs?
We currently do not allow downloading of songs.
23 How do I listen with my cell phone?
Go to www.radioio.com/pages/io2go for more details
24 Is radioio available on xm or Sirius ?
Not at this time
25 How do the artists you play get paid?
Via Royalties from ASCAP/BMI and the RIAA
26 How can I advertise on your streams?
Go to www.radioio.com/pages/advertise to get in touch with our sales department.
27 Business use of streams?
companies/person wishing to use the radioio channel streams in their place of business, need to purchase a license from each of the performing rights societies (bmi, ascap and sesac) in order to play the radioio music in this way. licensing requirements may vary by organization and use intent. commercial use has nothing to do with radioio?s compliance with bmi/ascap and sesac. paying the radioio subscription is in no way the \?indirect\? payment of royalties. we strongly suggest that this businesses seek competent legal advice on how to register with the above agencies.
bmi
ascap
sesac
28 Why Can’t I get my password info?
when you use the 'forgot login info' link the system does a password reset and then sends your account information out via formatted email. some email spam filter systems such as aol and yahoo etc, see this as spam as it's formatted and contains keywords like 'password'. as such, they delete it before you receive it. if you have requested your user information via the automated system on radioio and it never arrived, please contact customer care. they will be able to either forward the information to you or reset your password as desired. we recommend adding radioio.com to your "allowed" senders list in your service email filters. your internet / email provider should be able to tell you how to do this.
you must be writing from the account listed in your radioio account as a security measure. if this information has changed, you will need to provide additional information before customer care will be able to help.
29 How do I play WMV files on a Mac ?
We have a fix for the file not found problem with Mac's and accessing radioio WMV streams, Macs need the flip4mac plug-in for QuickTime which can be downloaded from http://www.flip4mac.com/wmv_download.htm to work correctly
30 How do I contact customer care for help?
There are several ways that you can use to contact Customer Care at radioio.com.
1) The e-mail address is customercare@radioio.com.
2) You can reach us at 1-800 884 8634 X 718 Please leave a voice mail message with a contact number and I will get back to you.
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