Having been around since the late 1990′s as one of the internet’s first music webcasters, we have been asked several questions. In fact we have received over one million customer service emails (every one of which received an individual reply from us). As a result of our extensive history of interaction with our listeners, we are very proud to offer this compilation of frequently asked questions as a resource to our growing, world-wide iocommunity.
We invite you to search below for the solution to your question. If it is not found here, you may contact Customer Care through our contact page and choose “Customer Care” from the drop down menu and send us an email.
Frequently Asked:
General Questions:
- How do I renew my subscription
- How do I manage my account.
- Why is the payment for my subscription being denied?
- How do I upgrade my subscription?
- My account is deactivated. How do I restore access?
Streaming Support:
- How do I listen to the MP3 streams?
- How do I use the Logitech Family of products with my radioio subscription?
- . How do I purchase songs that I hear on radioio?
- Why do I only see set numbers when listening to the Ambient Stream?
- What do I receive with your various subscription levels?
Mobile Support:
- Step by Step Instructions to Stream the Bubba the Love Sponge® Show on your Smartphone
- How do I Share BTLS Download files with iPod touch, iPhone, or iPad
- How do I transfer BTLS Downloaded shows to my android Device.
- I have a Sprint Evo phone and can not access your content.
- I am having problems logging in on my Smart Phone.
BTLS Support:
- BUBBA ONE NEW NOV. SCHEDULE LIVE
- Step by Step Instructions to Stream the Bubba the Love Sponge® Show on your Smartphone
- How do I Share BTLS Download files with iPod touch, iPhone, or iPad
- How do I transfer BTLS Downloaded shows to my android Device.
- What are the Bubba Army Radio Music® Channels?
Web Support:
- How do I manage my account.
- Why is the payment for my subscription being denied?
- How do I listen to the MP3 streams?
- Do I need to have cookies enabled?
- How do I enable cookies in my browser?
Troubleshooting:
- Why is the payment for my subscription being denied?
- I have a Sprint Evo phone and can not access your content.
- How do I enable cookies in my browser?
- My desktop app stopped working.
- How do I set presets in the IoDesktop app?
Known Issues:
- My Preferences page is black in My Io Desktop.
- Pop up blockers and radioio?
- Why do I see buffering when listening to?
- I am receiving ERROR 2032 when I try to install the IODESKTOP APP. What do I do now?.
- My desktop app stopped working.
Advertising Support:
Contacting Us:
- How do I contact customer care for help?
- How do I contact the stream hosts?
- How do I submit my music for play on radioio?
