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How do I enable Java Script.

October 13th 2012   

Firefox Mozilla Firefox

  1. On the web browser click “Firefox” menu and then select “Options”.
  2. In the “Options” window select the “Content” tab.
  3. Mark the “Enable JavaScript” checkbox.
  4. In the opened “Options” window click on the “OK” button to close it.
  5. Click on the “Reload current page” button of the web browser to refresh the page.
  • 1. On the web browser click "Firefox" menu and then select "Options".
  • 2. In the "Options" window select the "Content" tab.
  • 3. Mark the "Enable JavaScript" checkbox.
  • 4. In the opened "Options" window click on the "OK" button to close it.
  • 5. Click on the "Reload current page" button of the web browser to refresh the page.

Internet Explorer Internet Explorer

  1. On web browser menu click “Tools” menu and select “Internet Options”.
  2. In the “Internet Options” window select the “Security” tab.
  3. On the “Security” tab click on the “Custom level…” button.
  4. When the “Security Settings – Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item select “Enable”.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
  7. In the “Internet Options” window click on the “OK” button to close it.
  8. Click on the “Refresh” button of the web browser to refresh the page.
Internet Explorer < 9 Internet Explorer < 9
  1. On web browser menu click “Tools” and select “Internet Options”.
  2. In the “Internet Options” window select the “Security” tab.
  3. On the “Security” tab click on the “Custom level…” button.
  4. When the “Security Settings – Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item select “Enable”.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
  7. In the “Internet Options” window click on the”OK” button to close it.
  8. Click on the “Refresh” button of the web browser to refresh the page.

How do I manage my account.

July 31st 2011   

To manage your radioio/BTLS subscription. Please log in to your account on our site, and click on the my account link in the upper left hand corner of the page. This will allow you to access the payment history section of the site. Under the last payment received you will find a cancel link. Clicking this link will cancel your automatic billing and your subscription will cancel when your current paid time expires.

If you have questions please contact us at customercare @radioio.com

Why is the payment for my subscription being denied?

April 19th 2011   

With the advent of our new site and billing system we are having issues with some banks not wanting to validate your credit card. We use a $.01 test charge to see if your card is valid. Some banks are not validating the card unless it is $1.00. Please try contacting your bank to see if there is a way around this. We are working on our end to see if we can get this changed. If you have questions please use the contact page to get in touch with us.

How do I listen to the MP3 streams?

February 16th 2011   

Ad supported mp3 streams are available as presets on the iTunes player,and via some of our partners. Our subscription streams are available on devices that interface with our streaming system by using a username and password. At this time Logitech devices and the Phillips streamium provide this service.

Do I need to have cookies enabled?

February 16th 2011   

Yes, radioio.com requires cookies to be enabled in order to take advantage of all site features.

How do I enable cookies in my browser?

February 16th 2011   

–Internet Explorer 6.0 or higher

To enable the cookies on Internet Explorer open an instance of the browser. Go to “Tools” then “Internet Options”. Click on the “Privacy” tab. Lower the slider to the bottom to “Accept All Cookies”.

- Mozilla / Firefox

Note: Cookies are enabled by default in Firefox.

To check or change your settings:

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click OptionsOn the menu bar, click on the Firefox menu and select Preferences…At the top of the Firefox window, click on the Edit menu and select PreferencesAt the top of the Firefox window, click on the Tools menu and select Options…On the menu bar, click on the Firefox menu and select Preferences…At the top of the Firefox window, click on the Edit menu and select Preferences…

1. Select the Privacy panel.
2. Set Firefox will: to Use custom settings for history.

Custom History – Windows Custom History – Mac Custom History – Linux

1. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

- Google Chrome

1) Click the wrench icon tools menu on the browser toolbar. Mac users: If you don’t see the wrench icon, go to the menu bar at the  top of your screen and click Chrome.
2) Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
3) Click the Under the Hood tab.
4) Click Content settings in the “Privacy” section.
5) Click the Cookies tab in the Content Settings dialog that appears:

–Safari

1) Choose Safari > Preferences.
2) Click Security.
3) In the Accept Cookies section, choose how you want Safari to handle cookies. Click the Help (question mark) button to see an explanation of the options.
4) If you want to see more information about the cookies stored on your computer, click Show Cookies. The following information is displayed for each cookie:
■ Website that stored the cookie
■ Name
■ Path, or location, on your computer
■ Secure status; cookies marked “secure” are sent over an encrypted connection
■ Expiration date; when it will be removed from your computer

. How do I purchase songs that I hear on radioio?

February 16th 2011   

With the advent of our new player you will be able to purchase music from the player. if you see artwork in the player and a shopping cart icon you will be able to click on it and it will take you out to amazon.com  to complete your purchase.

Why do I only see set numbers when listening to the Ambient Stream?

February 16th 2011   

We are working on finding a better way to gather and display the recently played and now playing info for the ambient stream. We receive the Ambient stream in a different manner than our other streams. The difference is that AMBIENT is programmed in sets and we have software that scrapes these sets to determine the times when the songs within them changes. Since it takes many programs and servers correctly working in precise time and unison, the AMBIENT song titles can be problematic. We hope to improve this system as time goes on and apologize for any frustrations you experience identifying the songs. The good thing is that the music is still being played and heard as intended.

Here is some info on how to use the Set numbers to get the now playing info.

All the program and set numbers you see displayed are shown at my Musical Starstreams site in the play list archive. Here is the link: http://www.starstreams.com/playlists/archive.php

The play lists will tell you all the info on each song within each three or four song set. They are categorized by years. So for example:

0850 – 0850 – Set Two

this is program number 0850 – found in the 2008 archive and the songs of set two would be what you are listening to.

I’m a subscriber but I am still hearing ads. Why?

February 16th 2011   

There can be one of 2 reasons that you are hearing commercials. One is that you are not logged in to our service. Please hit log out and then please login again. The second reason that you could be hearing commercials is that for some reason your subscription to our service has expired.  With our move to our new site we also changed our billing system and for your security we did not move your credit card info.  Please use the my account link in the top left ahnd corner of the page to access your payment history.   To see if your subscription is still active. If your subscription is showing expired please use the renew subscription  link under my accounts to renew your subscription. If you have problems please use the contact page to contact our customer care dept.

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