With the advent of our new site and billing system we are having issues with some banks not wanting to validate your credit card. We use a $.01 test charge to see if your card is valid. Some banks are not validating the card unless it is $1.00. Please try contacting your bank to see if there is a way around this. We are working on our end to see if we can get this changed. If you have questions please use the contact page to get in touch with us.
I have a Sprint Evo phone and can not access your content.
If you have a Sprint Evo smart phone and are having issues receiving our content on the 3/4G connection but can receive it while on WiFi you will need to contact Sprint Tech Support and let them know of your issue and have them look through their Tech Bulletins. There is an update that they can send to your phone to fix this issue. This is a quick fix for the Sprint Techs.
How do I enable cookies in my browser?
–Internet Explorer 6.0 or higher
To enable the cookies on Internet Explorer open an instance of the browser. Go to “Tools” then “Internet Options”. Click on the “Privacy” tab. Lower the slider to the bottom to “Accept All Cookies”.
- Mozilla / Firefox
Note: Cookies are enabled by default in Firefox.
To check or change your settings:
1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click OptionsOn the menu bar, click on the Firefox menu and select Preferences…At the top of the Firefox window, click on the Edit menu and select PreferencesAt the top of the Firefox window, click on the Tools menu and select Options…On the menu bar, click on the Firefox menu and select Preferences…At the top of the Firefox window, click on the Edit menu and select Preferences…
1. Select the Privacy panel.
2. Set Firefox will: to Use custom settings for history.
Custom History – Windows Custom History – Mac Custom History – Linux
1. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.
- Google Chrome
1) Click the wrench icon 
on the browser toolbar. Mac users: If you don’t see the wrench icon, go to the menu bar at the top of your screen and click Chrome.
2) Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
3) Click the Under the Hood tab.
4) Click Content settings in the “Privacy” section.
5) Click the Cookies tab in the Content Settings dialog that appears:
–Safari
1) Choose Safari > Preferences.
2) Click Security.
3) In the Accept Cookies section, choose how you want Safari to handle cookies. Click the Help (question mark) button to see an explanation of the options.
4) If you want to see more information about the cookies stored on your computer, click Show Cookies. The following information is displayed for each cookie:
■ Website that stored the cookie
■ Name
■ Path, or location, on your computer
■ Secure status; cookies marked “secure” are sent over an encrypted connection
■ Expiration date; when it will be removed from your computer
My desktop app stopped working.
This is a known issue that we are working to correct. To fix this issue you will need to uninstall the desktop app from your computer. Also please remove the files you will find at the following locations:
Mac: Home>Library>Preferences>com.radioio.ioDesktop>Local Store>
PC: Local Drive>Users>”username”>AppData>Roaming>com.radioio.ioDesktop>Users>Store>
Linux: ~/.appdata/com.radioio.ioDesktop.{NUMBER}/Local Store The {NUMBER} of course may be different on your machine.
There are 2 txt files in these directories: ioAppConfigs.txt ioApp.txt Once you have completed this you can download and reinstall the app from this location. https://www.radioio.com/iodesktop/
How do I set presets in the IoDesktop app?
There are 2 ways to set your preferences in our desktop app.
1) One is to launch the app and login. Please click on the preferences link at the top of the app. You can use the drop down boxes to choose the presets that you want to set.
2) The second way to set your preferences in the app is to start the stream you want to play and then choose the preset location you want to use and left click on this location and hold on it. You will get a message when it is set up.
test
