How do I enable Java Script.

October 13th 2012

Mozilla Firefox

On the web browser click “Firefox” menu and then select “Options”.
In the “Options” window select the “Content” tab.
Mark the “Enable JavaScript” checkbox.
In the opened “Options” window click on the “OK” button to close it.
Click on the “Reload current page” button of the web browser to refresh the page.

Internet Explorer

On web browser menu click “Tools” menu and select “Internet Options”.
In the “Internet Options” window select the “Security” tab.
On the “Security” tab click on the “Custom level…” button.
When the “Security Settings – Internet Zone” dialog window opens, look for the “Scripting” section.
In the “Active Scripting” item select “Enable”.
When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
In the “Internet Options” window click on the “OK” button to close it.
Click on the “Refresh” button of the web browser to refresh the page.

Internet Explorer < 9

On web browser menu click “Tools” and select “Internet Options”.
In the “Internet Options” window select the “Security” tab.
On the “Security” tab click on the “Custom level…” button.
When the “Security Settings – Internet Zone” dialog window opens, look for the “Scripting” section.
In the “Active Scripting” item select “Enable”.
When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
In the “Internet Options” window click on the”OK” button to close it.
Click on the “Refresh” button of the web browser to refresh the page.

My Logitech Touch does not display Track info

April 2nd 2012

If your Logitech Touch has stopped displaying the track info. Please see the following provided by Logitech.

Reboot modem and or router

Do a hard reset of the Touch

Hardwire touch to the network.

Try Touch on another network.

A hard reset on the touch fixed the issue. Please refer to your documentation for the procedure to do a hard reset of your Logitech Touch.

How do I listen to the MP3 streams?

February 16th 2011

Ad supported mp3 streams are available as presets on the iTunes player,and via some of our partners. Our subscription streams are available on devices that interface with our streaming system by using a username and password. At this time Logitech devices and the Phillips streamium provide this service.

How do I use the Logitech Family of products with my radioio subscription?

February 16th 2011

There are a couple of things that you need to make sure of to set up our service to be used with the Logitech family of products (http://www.logitechsqueezebox.com).

If you are going to use the Squeeze server/Center You will need to.

1) Make sure that you have the most up to date version of Squeeze Server. You have the option of using the most up to date production version of Squeeze Server software or you can check in the beta section for the most up-to-date version. A Squeeze Server upgrade will also provide an auto update to the firmware for your squeezebox.

2) Please make sure that your radioio login name and password are on file with the Logitech network – mysqueezebox.com. Please go to this address: http://www.mysqueezebox.com On this page you need to create an account with Logitech. (This is a separate account that the one that you have with us. Once you have created your account and signed in on mysqueezebox.com you will need to add the radioio App to your chosen Apps (My Apps). Install the radioio App from the list in the App Gallery and clicking the Install App button. Then go to the radioio App in you’re My Apps list and enter your radioio login details. You can select the radioio App settings for each squeezebox you have in the Player Settings tab.

You will need to register each of your squeezebox devices with mysqueezebox.com by selecting the mysqueezebox.com network from the device menu. This easy registration replaces the old PIN code method on earlier Squeezebox releases.

1. Create an account with mysqueezebox.com

2. Login to your mysqueezebox.com account

3. Under “Get more out of your Squeezebox” scroll to radioIO and click

4. In the new window click on the button “Install App”

5. In “Account Settings” enter your RadioIO Username and Password

6. Your membership with RadioIO will now be shown

7. Under the Tab “Player Settings” put all “Status” to “Enabled” all “Home” to “Display on Home Menu”.

8. Click on “Save Changes”

9. RadioIO will now appear in the main menu on your Logitech device

If you have Favorites set from before you purchased your SoundPass please clear them and reset them. Please remember that when you want to connect to our commercial free streams that you will need to select the radioio App on your squeeze box, then you will be able to choose the stream that you want to listen to.

. How do I purchase songs that I hear on radioio?

February 16th 2011

With the advent of our new player you will be able to purchase music from the player. if you see artwork in the player and a shopping cart icon you will be able to click on it and it will take you out to amazon.com to complete your purchase.

Why do I only see set numbers when listening to the Ambient Stream?

February 16th 2011

We are working on finding a better way to gather and display the recently played and now playing info for the ambient stream. We receive the Ambient stream in a different manner than our other streams. The difference is that AMBIENT is programmed in sets and we have software that scrapes these sets to determine the times when the songs within them changes. Since it takes many programs and servers correctly working in precise time and unison, the AMBIENT song titles can be problematic. We hope to improve this system as time goes on and apologize for any frustrations you experience identifying the songs. The good thing is that the music is still being played and heard as intended.

Here is some info on how to use the Set numbers to get the now playing info.

All the program and set numbers you see displayed are shown at my Musical Starstreams site in the play list archive. Here is the link: http://www.starstreams.com/playlists/archive.php

The play lists will tell you all the info on each song within each three or four song set. They are categorized by years. So for example:

0850 – 0850 – Set Two

this is program number 0850 – found in the 2008 archive and the songs of set two would be what you are listening to.

What do I receive with your various subscription levels?

February 16th 2011

** These Subscription Packages are for Radioio, not including the Bubba Army Radio. For Radioio Subscriptions with Bubba Army Radio included go here.

Non Registered user: Receive our 52 AD SUPPORTED radioio basic channels at 32 and 64 KBS

Registered user (Basic Listener): Receive our 52 AD SUPPORTED radioio basic channels at 32 and 64 KBS.

Basic Plus Subscriber: Receive our 52 AD SUPPORTED radioio basic channels at 32, 64 and 128 KBS.

Premium Subscriber: Receive our 52 Commercial free radioio basic channels at64 and 128 KBS.

Audiophile subscriber: Receive our 52 Commercial free radioio basic channels at 64, 128, and 192 KBS
You also receive 21 additional Audiophile only streams at 64,128. 192 KBS.

All registered listeners levels also receive access to our iodesktop app.

I’m a subscriber but I am still hearing ads. Why?

February 16th 2011

There can be one of 2 reasons that you are hearing commercials. One is that you are not logged in to our service. Please hit log out and then please login again. The second reason that you could be hearing commercials is that for some reason your subscription to our service has expired. With our move to our new site we also changed our billing system and for your security we did not move your credit card info. Please use the my account link in the top left ahnd corner of the page to access your payment history. To see if your subscription is still active. If your subscription is showing expired please use the renew subscription link under my accounts to renew your subscription. If you have problems please use the contact page to contact our customer care dept.