May 17th 2012
To display hidden files and folders
1. Open Folder Options in Control Panel.
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Click Start, and then click Control Panel.
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Click Appearance and Themes, and then click Folder Options.
2. On the View tab, under Hidden files and folders, click Show hidden files and folders.
Note
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Hidden files and folders will appear dimmed to indicate they are not typical items. Usually, hidden files are program or system files that should not be deleted or changed. To display other hidden files, clear the Hide protected operating system files (Recommended) check box.
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If you know the name of a hidden file or folder, you can search for it. For more information, click Related Topics.
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If you want to see all file name extensions, clear the Hide file extensions for known file types check box.
April 2nd 2012
If your Logitech Touch has stopped displaying the track info. Please see the following provided by Logitech.
Reboot modem and or router
Do a hard reset of the Touch
Hardwire touch to the network.
Try Touch on another network.
A hard reset on the touch fixed the issue. Please refer to your documentation for the procedure to do a hard reset of your Logitech Touch.
February 16th 2011
Please close out of the desktop application and restart the app. This will fix the issue.
February 16th 2011
Some pop-up blockers can be described as “overzealous” and may keep the radioio player from launching. Choose “Allow Popups on this site” to use the radioio player. radioio does not employ pop up advertising.
February 16th 2011
The buffer in a streaming audio player temporarily stores the last few seconds of your station’s playback. In the event that your network connection slows down or is momentarily disrupted, the station you’re listening to will play back from the buffer until the connection is restored. If the buffer runs out, the audio will begin to skip or possibly drop off completely. This is similar to a buffer on a portable CD player, which prevents your portable CD player from skipping as you jog.
February 16th 2011
We are aware of this issue and are working to correct it.
Please try the following Items to install this app:
1) Please go to www.adobe.com and download and install the most up-to-date version of Adobe air and then try installing the Desktop app again.
2) Please Download and save the desktop file to your computer. To do this start the download and install from the http://www.radioio.com/pages/desktop page and hit cancel when it start to download and install this will give you a dialog box that will allow you to save the file. Once you have the file saved to your system. Please right click on the file and use the open choice from the dialog box. Please navigate to this c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe on your computer. Once you have run this Further air files will open and install properly.
3) If the above does not work please e-mail customercare@radioio.com and let us know of the problem and we can send you a copy of the file that will work for you.
February 16th 2011
This is a known issue that we are working to correct. To fix this issue you will need to uninstall the desktop app from your computer. Also please remove the files you will find at the following locations:
Mac: Home>Library>Preferences>com.radioio.ioDesktop>Local Store>
PC: Local Drive>Users>”username”>AppData>Roaming>com.radioio.ioDesktop>Users>Store>
PC Windows 7:
C:\Users\XXX\AppData\Roaming\com.radioio.ioDesktop.CB8A51FDBDF8B5F2BC25A3DD7F59CC4ED6D8CF65.1\Local Store
Linux: ~/.appdata/com.radioio.ioDesktop.{NUMBER}/Local Store
The {NUMBER} of course may be different on your machine.
There are 2 txt files in these directories: ioAppConfigs.txt ioApp.txt
Another option for windows 7 users is listed below.
• Delete the sub-folder “#SharedObjects“ in the application data folder
(Win7: C:\Users\user-id\AppData\Roaming\com.radioio.ioDesktop.CB8A51FDBDF8B5F2BC25A3DD7F59CC4ED6D8CF65.1)
• Restart the application
• Your presets are lost and you have to set them again.
Once you have completed this you can download and reinstall the app from this location. http://www.radioio.com/pages/desktop
February 16th 2011
On occasion, some listeners may notice that the audio for the station they listen to skips, pauses or buffers. This is generally caused by bandwidth problems — where somewhere along the way the audio cannot be successfully transmitted through a connection.
February 16th 2011
Radioio streams on ports between 8000 and 9000. We recommend consulting the documentation that came with your firewall and opening that range to listen to radioio and other streaming channels.
February 16th 2011
When you use the ‘Retreive my password’ link the system will send your account information out via formatted email.( To the email address we have on file for you) some email spam filter systems such as aol and yahoo etc, see this as spam as it’s formatted and contains keywords like ‘password’. As such, they delete it before you receive it. If you have requested your user information via the automated system on radioio and it never arrived, please contact customer care. They will be able to either forward the information to you or reset your password as desired. We recommend adding radioio.com to your “allowed” senders list in your service email filters. your internet / email provider should be able to tell you how to do this.
You must be writing from the account listed in your radioio account as a security measure. If this information has changed, you will need to provide additional information before customer care will be able to help.
