When you use the ‘Retreive my password’ link the system will send your account information out via formatted email.( To the email address we have on file for you) some email spam filter systems such as aol and yahoo etc, see this as spam as it’s formatted and contains keywords like ‘password’. As such, they delete it before you receive it. If you have requested your user information via the automated system on radioio and it never arrived, please contact customer care. They will be able to either forward the information to you or reset your password as desired. We recommend adding radioio.com to your “allowed” senders list in your service email filters. your internet / email provider should be able to tell you how to do this.
You must be writing from the account listed in your radioio account as a security measure. If this information has changed, you will need to provide additional information before customer care will be able to help.